Refund and Returns Policy

Overview

https://smokeflares-r-us.uk is operated by Smoke Flares R Us (“We”). We are a company registered in England and Wales under company number +44 01274 921015 and with our registered office at 2nd Floor, Tradeforce Building, Cornwall Pl, Bradford BD8 7JT, United Kingdom. Our email address is: sales@smokeflares-r-us.uk Or alternatively you can call us on 01274 921015 (Mobile: 07973 158891).

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request is initiated within 30 days from the date of delivery.
  • The item must be in its original condition, unused, and in the original packaging.
  • Proof of purchase, such as an order number or receipt, is provided.

Items Not Eligible for Return

Certain items are not eligible for return due to health, safety, and hygiene reasons. These items include but are not limited to:

  • Opened or used smoke flares, fireworks, or any other pyrotechnic products.
  • Perishable goods.
  • Personalized or custom-made items.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Return Process

To initiate a return, follow these steps:

Packaging and Condition

When returning an item:

  • Pack the item securely in the original packaging.
  • Include all accessories, parts, and documentation that were originally included with the product.
  • Attach a copy of the original invoice or receipt.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@smokeflares-r-us.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@smokeflares-r-us.uk and send your item to: 2nd Floor, Tradeforce Building, Cornwall Pl, Bradford BD8 7JT, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail (info@smokeflares-r-us.uk) and your product to, Store Address: 2nd Floor, Tradeforce Building, Cornwall Pl, Bradford BD8 7JT, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at:

Smoke Flares R Us

Open Monday-Friday

10AM-5PM

Phone: +44 01274 921015

Email contact: sales@smokeflares-r-us.uk

Address: 2nd Floor, Tradeforce Building, Cornwall Pl, Bradford BD8 7JT, United Kingdom